Forum
Location: US
Posts: 46
I've had a look at that site (which to be totally honest I had not noticed before) and I see their FAQ page says this:
My order is overdue - where is it?
Our policy is to wait 15 business days before declaring a United States order lost. We wait 30 business days for shipments outside the United States. If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, Click Here and be sure to include your order number.